The Process

Step 4

Our Customer Service Agent ensures that your pet has sufficient water in their container before placing them in a secure area. Thereafter all necessary details are captured onto the system and the receiving PetLounge is notified of the important arrival at their branch.

Step 5

Your pet is then transported to the aircraft. The ramp handler is given all necessary documentation along with your pet and advises the Captain.

Step 6

Your pet departs for its destination. Should there be a delay the PetLounge will contact the Sender and Recipient and make alternate arrangements if necessary.

Step 7

On arrival, the recipient produces the air waybill number including proof of identification, and welcomes the pet.