The Process

Step 4

Our Pet Travel Specialist ensures that your pet has sufficient water in their container before placing them in a secure area. Thereafter all necessary details are captured onto the system and the receiving PetLounge is notified of the important arrival at their branch.Cash clients will be provided with a Waybill at the PetLounge to complete. Account clients will provide us with their completed e-waybill.

Step 5

Your pet is then transported to the aircraft. The ramp handler is given all necessary documentation along with your pet and advises the Captain.

Step 6

The PetLounge contacts the Sender and Recipient if there is any delay, and makes alternate arrangements if necessary. Your pet departs for its destination.

Step 7

On arrival, Recipient produces their air waybill number including proof of identification and welcomes their pet.