The Process
Step 1
To make a booking e-mail Central Reservations Centre
– info@petlounge.co.za.For all other related enquiries contact Reservations – 011-230 4600. Please note: No quotations will be processed telephonically.
Paperwork to complete:
Quote Form Booking From
– info@petlounge.co.za.For all other related enquiries contact Reservations – 011-230 4600. Please note: No quotations will be processed telephonically.
Paperwork to complete:
Quote Form Booking From
Step 2
To proceed with your booking, kindly e-mail the following documentation
• Veterinary Booklets (Dogs & Cats)
• Completed Booking Form
• A picture of your crate (side/front/back) – Kindly refer to the crate sizes
• Import of Export Permit (Exotic animals & species) – Kindly note, it is the clients' responsibility to supply us with the correct permit. Should a permit not be required for a specific species, kindly forward the e-mail stating this to reservations. Failure to do so will result in the species not being accepted for air transportation.
• Veterinary Booklets (Dogs & Cats)
• Completed Booking Form
• A picture of your crate (side/front/back) – Kindly refer to the crate sizes
• Import of Export Permit (Exotic animals & species) – Kindly note, it is the clients' responsibility to supply us with the correct permit. Should a permit not be required for a specific species, kindly forward the e-mail stating this to reservations. Failure to do so will result in the species not being accepted for air transportation.
Step 3
Our Pet Travel Specialist checks that your pet’s container is correct, secure and ready for travel. The Vet book and any other required documents are handed over, checked and copied.
Step 4
Our Pet Travel Specialist ensures that your pet has sufficient water in their container before placing them in a secure area. Thereafter all necessary details are captured onto the system and the receiving PetLounge is notified of the important arrival at their branch.Cash clients will be provided with a Waybill at the PetLounge to complete. Account clients will provide us with their completed e-waybill.
Step 5
Your pet is then transported to the aircraft. The ramp handler is given all necessary documentation along with your pet and advises the Captain.
Step 6
The PetLounge contacts the Sender and Recipient if there is any delay, and makes alternate arrangements if necessary. Your pet departs for its destination.
Step 7
On arrival, Recipient produces their air waybill number including proof of identification and welcomes their pet.
