The Process

Step 1

To request an estimated quote please send a completed Quote Form to quotes@petlounge.co.za. Please note: No quotations will be processed telephonically.

To make a booking please send a completed Booking From along with the following documentation:
• Veterinary Booklets (Dogs & Cats)
• A picture of your crate (kindly refer to crate sizes to confirmations@petlounge.co.za.
Alternatively send an email with all other related inquiries to info@petlounge.co.za. or contact PetLounge on 011-230 4600.

Step 2

For details on crate specifications and/or veterinary requirements, please refer to the Requirements or our FAQ's for more guidance.
Once your booking is processed, a booking confirmation will be received with all necessary details for check-in.

Step 3

Upon check-in, our Customer Service Agent checks that your pet’s container is correct, secure, and ready for travel according to the guidelines indicated in our crate rental document. The Vet book, proof of identification, and any other required documents should be handed over, checked, and copied.

Step 4

Our Customer Service Agent ensures that your pet has sufficient water in their container before placing them in a secure area. Thereafter all necessary details are captured onto the system and the receiving PetLounge is notified of the important arrival at their branch.

Step 5

Your pet is then transported to the aircraft. The ramp handler is given all necessary documentation along with your pet and advises the Captain.

Step 6

Your pet departs for its destination. Should there be a delay the PetLounge will contact the Sender and Recipient and make alternate arrangements if necessary.

Step 7

On arrival, the recipient produces the air waybill number including proof of identification, and welcomes the pet.