The Process
Step 1
Phone the nearest PetLounge or Central Call Centre on
011 230 4600 to book animal air travel, to confirm documentation, or to find out which container is required and when to drop off your pet.
011 230 4600 to book animal air travel, to confirm documentation, or to find out which container is required and when to drop off your pet.
Step 2
Step 3
Our Pet Travel Specialist checks that your pet’s container is correct, secure and ready for travel. The Vet book and any other required documents are handed over, checked and copied.
Step 4
Our Pet Travel Specialist ensures that your pet has sufficient water in their container, before placing them in a secure area. Thereafter all necessary details are captured onto a manifest and the receiving lounge is pre-alerted of the important arrival.
Step 5
Your pet is then transported to the aircraft. The ramp handler is given all necessary documentation along with your pet and advises the Captain.
Step 6
The PetLounge contacts the Sender and Recipient if there is any delay, and makes alternate arrangements if necessary. Your pet departs for its destination.
Step 7
On arrival, Recipient produces their airway bill number including proof of identification and welcomes their pet.
