The Process

Check for Water

Step 4

Our Pet Travel Specialist ensures that your pet has sufficient water in their container, before placing them in a secure area. Thereafter all necessary details are captured onto a manifest and the receiving lounge is pre-alerted of the important arrival.

Step 5

Your pet is then transported to the aircraft. The ramp handler is given all necessary documentation along with your pet and advises the Captain.
Contacts Sender

Step 6

The PetLounge contacts the Sender and Recipient if there is any delay, and makes alternate arrangements if necessary. Your pet departs for its destination.
Pet Arrives

Step 7

On arrival, Recipient produces their airway bill number including proof of identification and welcomes their pet.