PetLounge - Taking Care of your Pets!
Every pet travelling by air deserves to experience the stress-free and comfortable environment offered by PetLounge.
Animal Lovers Choose PetLounge.
Hygienic and comfortable the PetLounge is for pets travelling on holiday or to a new home.
The PetLounge was founded in response to approaches from pet owners, breeders and associations as they identified the dire need for the correct and compassionate way of moving animals.
“Dearest Zodwa - All I can say is YOU ARE MY BRIGHTEST STAR IN THE DARKEST OF NITES!!!! Thank you so much for your very professional service.”
“Hello Natasha … THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU …for all your help with my booking. Not sure what would’ve happened if I hadn’t come into contact with you … you are amazing .. please tell your bosses I said so”
“Dear Amanda - I trust that you are well and had a good weekend. I would like to take a moment to thank you for your exceptional and efficient services. Thank you very much!”
“Thanks for your professionalism and efficiency Amanda. Your assistance has been excellent.”
" Dear Zodwa and PetLounge, We wanted to say a HUMONGOUS THANK YOU for your awesome service and for looking after our Pet Dog "Fritz" from Johannesburg to Cape Town. We will tell everyone about your fantastic service and will always use you for future events. Please keep doing what you are doing. Many thanks again.
" I wanted to thank you! I was very nervous but all ended ell I only got them in way after 11 (I had to wait outside for another check in to finish) but it was no stress at all. You have been amazing and I greatly appreciate your care and friendliness guiding me through this! Thank you again! I hope you have a lovely day and i pray you and your family stay safe in this time! "
"Thank you to Bidvest PetLounge, a big five star reward from me. Having travelled with my show dogs to CT before I know the team on the other end is just as dedicated and lovely as your team. Best of luck and hope you all keep safe in COVID. Your facilities were very compliant to regulations and hand sanitizers available everywhere. Very well trained and cleaning the counters and card machines between each transaction. Great job. You are doing a bit to contain the virus. Big thumbs up from me! it can only happen that way if there is a good leader behind it, so thank you too Muriel. Many many sincere thanks, and give Tumi a reward, even if its a free afternoon off. "
"I just want to commend MacDonald for his excellent service at the PetLounge in Port Elizabeth on Thursday morning 13 Feb 2020. At the very last minute, after hearing that my big boy was not able to fly with me as access luggage, he assisted me and assured me that all will be fine. This was wonderful as it was the first time I have ever flown a dog. My boy din in deed arrive safe and sound in Johannesburg and continued to excel in his training and did really well in the Championship Shows in PE. Thank you!"
"I would like to compliment you on the outstanding service I received on both JNB and George PetLounges. The staff were incredibly helpful, friendly and kind to my dogs. I felt 100% comfortable leaving them in such good hands. A HUGE compliment to both teams and the outstanding management of these two branches."
"Thank you from the bottom of my heart and every other rescue that has flown with you wonderful people!!! Thank you thank you thank you!!! I'm over the moon and so grateful!!!"
" It was so nice and friendly staff. Helpful and made our first time very nice and easy. Will use them always"
"I would like to take this opportunity to thank Nyiko for the excellent service I have received at 4 o'clock this morning as well as on the 24th when I was als0 there very early. He is friendly, helpful and gives excellent service. It's a pleasure to fly doggies when he is on duty. I am thankful as the rescues are all stressed out and he helps keep me and them calm"
I would like to send a huge Thank you to everyone at Pet Lounge from Reservations, Lanseria and Cape Town. I am so grateful I was able to deliver my Sister’s little Dog to her safely. Our experience and our Little Gaby’s experience with your Company was professional, patient, caring, friendly and wonderful. From reservations. Check-in and to collections in Cape Town, everyone was friendly and amazing to us and Gaby.
I would like to place on record the excellent service I have received from 2 of your staff members at King Shaka International Airport viz. Clive and Thereshnee. On Tuesday the 26th of March 2019, I needed to urgently freight my pet dog from Durban to Johannesburg. Unfortunately not being aware of the correct procedure, I arrived at the Bidair counter without any prior bookings or arrangements. I acknowledge that I was politely explained what was required of me, but Clive and Thereshnee went way beyond the call of duty by personally seeing to all my needs, from assisting me with the booking, to receiving the confirmation and generally being extremely helpful. Through their wonderful service, I was spared many an expense (by not having to make the long trip back home & then having to come back to the airport) as well as a truckload of inconvenience. Hats off to Clive and Thereshnee and the whole team at Bidair Cargo!
I would just like to thank BidAir Cargo PetLounge Lanseria for the excellent service i received when sending my pet from Lanseria to Cape Town on the 2nd of January 2019.The staff were amazing. It is not easy handing your pet over to strangers but their competency helped me to walk away knowing my pet was in good hands. Well done guys.
I refer to my booking that was made to fly my kitten to Cape Town this past Sunday 2 December 2018 - scheduled for 9.35 on British Airways. On my arrival at the Petlounge there were 4 large dogs booked on the same flight and the poor dogs were so stressed, barking nonstop - I felt very uneasy about having my 5m old kitten being on that same flight and thanks to Thato and Zanele, they offered to change the flight to Kulula MN135 leaving at 10.50 am.I waited those few hours during which time approximately 12 or more other dogs were being checked in for other flights - as it was very noisy I went to sit in my car with my kitten so she would not be more stressed - which was not a problem. I just want to say a huge thank you to THATO and ZANELE and another lady and gentleman (whose names i did not get) for their kind consideration, their compassion and understanding and the way in which they handled a stressful morning with so many animals checking in, but mostly to Thato - he remembered me from several months ago and told me I was the lady that brought Jimmy Choo - another kitten to fly to Cape Town - how he remembered my kittens name from then just absolutely blew me away - considering that there are so many animals flying daily from JHB. When it was time to load my kitten - he personally contacted Cape Town to arrange and ensure that she be attended to straight away on landing, and then he took my kitten on her own in the vehicle to the Kulula flight to load her. Thank you Thato for your personal attention and giving me peace of mind that she was not going to be too stressed out - I so appreciate all this WELL DONE BIDAIR PET LOUNGE - a further email will be forwarded to you now from the new owner in Cape Town, when she received the kitten.
Thank you Glen at CapeTown BidAir Cargo PetLounge for EXCELLENT service - receiving our kittens and looking after them long after collection time - hope you are nominated for Employee of the month.
Thank you Pet Lounge for helping transport my cats from Joburg to Durban. I booked online by sending an email and shortly after received my booking confirmation. On travel day, my cats and I had arrived from a long international flight to Joburg, after which I took them to Pet Lounge. The staff there were super friendly, they gave us a small room where I was able to check on the cats and let them out to stretch. After that when the cats were ready and back in the crates, I started the check-in: filled the documents, presented the vaccination booklets and paid. After landing in Durban, I went to the Pet Lounge there, was happily surprised to find the cats ready for pickup. Thank you Pet Lounge for such a smooth and efficient service.
I just want to say thank you so very much again for taking such great care of my baby and ensuring he’s safe. A very big and special thank you to Glen and Shamila at Cape Town airport. They were really great. Friendly and helpful and so efficient. (I’m not sure of the spelling of her name sorry but I do recall it was Shamila or something like that). Was so lovely dealing with them. Great customer service. Thanks and see you soon
Thank you making sure my pup got his ride home. He is Happy in His New home, Thank you all again for the part you played in bringing him to me. Your service has been incredible.
I trust that you are well. I would like to thank you and your team for the excellent care of my pet dog while he was stranded for five hours at Lanseria airport awaiting my delayed flight from Durban. Both Mthetheleli and Mondli were awesome! Mondli had taken him out of the crate into a fenced lawn area, gave him good food and water as well as gave him a doggie bed to rest! I was so impressed and grateful for their compassion, friendliness and caring. I was fretting that my pet would be traumatised by being in a crate for so long but he was happy & playful when I fetched him. Please pass my heartfelt thank you to your team. This was the first time I used your Petlounge facilities and I received excellent service especially at Lanseria airport. Thank you again.
Firstly, a huge note of thanks and appreciation for the manner in which the Team from PetLounge both in JHB and CPT cared for both my pigeons and myself, they were extremely professional, courteous and helpful, was a pleasure doing business with you.
My "KINDERS" - Almost 1 year old. They flew from JHB - PE almost 11 months ago. Once again - Thank you for your wonderful service and you guys took such good care of my Children - Zaza & Zinzi. They will be 1 year YOUNG on the 3rd of November 2017.
My puppy arrived safely and we had no issues at all. I am so impressed by the level of service received. The check in process at East London was very easy and staff were very helpful (as the previous owner relayed this info to me). At OR, the staff at BidAir PetLounge was really helpful with directly us over the phone. Also although they were about to close up, they waited for us and my puppy to be all settled and then they left. I will definitely recommend BidAir PetLounge to those I know.
On Friday and Saturday morning the past week, we made use of your facility to transport 4 precious puppies from ORT to CPT airport We were very much surprized by the professionalism and caring attitude of your staff in specific, IVAN and THATO They were very much helpful and they assured us that the puppies would be look after with the best of care. The paper work was also very user friendly and we will for sure make use of your services again in future. Please extend our gratitude to the 2 gentleman
Dear Shahiema I would like to let you know, what a pleasure it was to deal with your branch of the Petlounge. I had to use your offices last year in November. You and Mikhaela were so kind and understanding and so helpful. What a wonderful world this would be if we could all be like the two of you. I will be telling all my friends to fly BA rather with their pets. Thanking you once again.
011 230 4600 to book animal air travel, to confirm documentation, or to find out which container is required and when to drop off your pet.
Air Waybill IATA Live Animals Acceptance Check (This document will be competed at the PetLounge) Shippers Declaration Dangerous Goods Declaration
For a comfortable and secure journey
- Essentials - Pets must have a water bowl and bedding for absorption. They should be able to stand up with reasonable space between their head and the roof of the crate, they should also be able to comfortably turn around in their crate.
- Inoculation - Animals above the age of 3 months must be inoculated against Rabies, this should be done annually. There is a waiting period of 7 days (if they are older than 1 year) or 14 days (for 1st time inoculations or if they are between 3 & 12 months) after their rabies inoculation, prior to the pet travelling.Read More...
If your animal is younger than 3 months old, a clear, legible copy of the mothers VET BOOK must be provided.
Puppies and kittens under 3 months must have their own inoculation booklet with their first inoculations up to date.
Puppies and kittens can only fly from the age of 8 weeks.
NOTE: Please enquire about the special requirements for the transportation of snub/pug nosed animals.
Paperwork to bring with you
- All pets - Please bring the original official vaccination card with your pet, which we will make a copy of.
- Pregnant Pets - If your pet is pregnant, please bring a letter from your vet signed within the last week certifying that your pet is fit to fly.
Whilst we endeavour to make certain that the above regulation is met, it is the sender’s responsibility to disclose any medical condition your pet might have.
Booking and check-in
- Booking - Please book your pet's flight 48 hours prior to the flight, contact us on 011 230 4600 or email us on email@example.com.
- Check-in - Domestic Check In – Please check your pet in 2 hours before their flight
- Regional Check In - Please book your pet in 4 hours before their flight
Check in times allow for all procedures to be completed in time for boarding.