The comfort, safety and security of your pet is of utmost importance to us, for that reason we are particular on the type of crates accepted at the PetLounge.
For a comfortable and secure journey
- Essentials - Pets must have a water bowl and bedding for absorption. They should be able to stand up with reasonable space between their head and the roof of the crate, they should also be able to comfortably turn around in their crate.
- Inoculation - Animals above the age of 3 months must be inoculated against Rabies, this should be done annually. There is a waiting period of 7 days (if they are older than 1 year) or 14 days (for 1st time inoculations or if they are between 3 & 12 months) after their rabies inoculation, prior to the pet travelling.[expand title="Read More..."]
If your animal is younger than 3 months old, a clear, legible copy of the mothers VET BOOK must be provided.
Puppies and kittens under 3 months must have their own inoculation booklet with their first inoculations up to date.
Puppies and kittens can only fly from the age of 8 weeks.
Only pets that have been vaccinated by a registered veterinarian will be accepted to fly internationally.
NOTE: Please enquire about the special requirements for the transportation of snub/pug nosed animals.[/expand]
Paperwork to bring with you
- All pets - Please bring the original official vaccination card with your pet, which we will make a copy of.
- Pregnant Pets - If your pet is pregnant, please bring a letter from your vet signed within the last week certifying that your pet is fit to fly.
Whilst we endeavour to make certain that the above regulation is met, it is the sender’s responsibility to disclose any medical condition your pet might have.
Booking and check-in
- Booking - Please book your pet's flight 48 hours prior to the flight, contact us on 011 230 4600 or email us on firstname.lastname@example.org.
- Check-in - Domestic Check In – Please check your pet in 2 hours before their flight
- Regional Check In - Please book your pet in 4 hours before their flight
Check in times allow for all procedures to be completed in time for boarding.