My puppy arrived safely and we had no issues at all. I am so impressed by the level of service received. The check in process at East London was very easy and staff were very helpful (as the previous owner relayed this info to me).
At OR, the staff at BidAir PetLounge was really helpful with directly us over the phone. Also although they were about to close up, they waited for us and my puppy to be all settled and then they left. I will definitely recommend BidAir PetLounge to those I know.