I trust that you are well.

I would like to thank you and your team for the excellent care of my pet dog while he was stranded for five hours at Lanseria airport awaiting my delayed flight from Durban.

Both Mthetheleli and Mondli were awesome! Mondli had taken him out of the crate into a fenced lawn area, gave him good food and water as well as gave him a doggie bed to rest! I was so impressed and grateful for their compassion, friendliness and caring.

I was fretting that my pet would be traumatised by being in a crate for so long but he was happy & playful when I fetched him.

Please pass my heartfelt thank you to your team. This was the first time I used your Petlounge facilities and I received excellent service especially at Lanseria airport. Thank you again.