Dear Shahiema

I would like to let you know, what a pleasure it was to deal with your branch of the Petlounge. I had to use your offices last year in November.
You and Mikhaela were so kind and understanding and so helpful.

What a wonderful world this would be if we could all be like the two of you.

I will be telling all my friends to fly BA rather with their pets.

Thanking you once again.